Successful outbound strategies to maximize direct revenue | a Revinate webinar
October 2, 2024
In this episode of the Hotel Moment podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. In this webinar, Brian, Brent, and guest speaker Raul dive into effective outbound strategies for maximizing direct revenue in the hospitality industry. The team explore how hotels can leverage outbound calls, second-chance bookings, and email follow-ups to boost guest engagement and revenue. With a focus on practical advice and real-world examples, they highlight the importance of collecting guest data, utilizing automated marketing, and implementing proactive outreach to increase incremental revenue. Tune in to discover how these outbound initiatives can transform your business and elevate guest satisfaction.
In this episode of the Hotel Moment podcast, we're featuring a webinar from our sister series, Hotel Moment Deep Dive. In this webinar, we hear from Brian Stinemetz, Client Success Manager at Revinate, Brent Sanders, Sr. Customer Education Specialist at Revinate, and guest speaker Raul Martinez from AmbienteTM Sedona. As they explore successful outbound strategies for maximizing direct revenue, they discuss:
- The critical role of capturing and following up on non-booked leads
- How outbound calling can significantly increase incremental revenue
- The importance of effective email capture for ongoing guest engagement
- Real-world success stories from AmbienteTM Sedona's implementation of outbound strategies
Listen in to benefit from insights into potential revenue opportunities hidden in non-booked leads and learn how to leverage outbound strategies effectively. As they make clear, taking a proactive approach to guest communication and implementing targeted outbound campaigns can dramatically impact your bottom line. The best thing you can do is ensure your team is prepared and motivated to make the most of these opportunities as they arise.
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Chapters:
00:00 - Intro
01:32 - Meet the speakers
03:00 - Understanding outbound strategies
06:00 - Types of outbound strategies
10:04 - The power of follow-up
12:02 - Enhancing guest experience with pre-arrival calls
14:45 - Key takeaways for effective outbound strategies
16:17 - Spotlight on Ambiente Sedona
17:29 - Raul Martinez’s experience with Revinate
19:10 - Incentivizing outbound sales
20:41 - Success stories and campaigns
21:00 - Closing thoughts and future strategies
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.
Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:
- Innovation in hospitality technology
- Guest experience transformation
- Revenue optimization strategies
- Emerging industry trends
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