The difference decision intelligence makes | with Jeff Jonas
October 23, 2024
In this insightful episode of Hotel Moment, Bryson Koehler, CEO of Revinate, sits down with Jeff Jonas, CEO and Founder of Senzing. Jeff shares his extensive expertise in data management, entity resolution, and AI — discussing how these technologies are reshaping the hospitality industry. Tune in to discover how effective data management can drive more meaningful guest interactions and learn about the future of hospitality through the lens of decision intelligence.
In this episode of Hotel Moment, Bryson Koehler, CEO of Revinate, welcomes Jeff Jonas, CEO and founder of Senzing, for an in-depth discussion on data management and its impact on the hospitality industry.
Together, they explore:
- The concept of data as a living organism and the challenges of data entropy in complex systems
- The critical role of entity resolution in enhancing customer experiences and preventing fraud
- How real-time learning and machine learning are transforming decision-making processes
- The potential of AI and large language models in hospitality, including their limitations and best practices
- Strategies for leveraging data to improve operational efficiency and guest satisfaction
Don't miss this opportunity to gain valuable insights into the transformative power of data in hospitality!
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Chapters:
00:00 - Intro
02:14 - The pulse of data
04:18 - Entropy and data growth
08:01 - ROI of accurate data
10:11 - Learning from bad data
13:18 - The battle against fraud
17:53 - Lessons from the past
21:30 - Targeted marketing evolution
22:52 - AI and the future of data
25:09 - The rise of real-time learning
29:34 - Retrieval augmented generation
31:25 - Investing in the future of decision intelligence
35:12 - Navigating omni-channel complexity
37:51 - Outro
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Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.
Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:
- Innovation in hospitality technology
- Guest experience transformation
- Revenue optimization strategies
- Emerging industry trends
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