Hotel Moment
How well are you coaching your hotel teams? | with JC Thompson
July 10, 2024
In this episode of the Hotel Moment podcast, Karen Stephens, Revinate CMO, and JC Thompson, Founder and CEO of Pursuance, step into the world of performance coaching — exploring what it means to be a good coach for your hotel staff, especially for reservations departments. Thompson describes the pitfalls of traditional performance coaching methods on staff morale juxtaposed with performance coaching that centers hotel data application and group positivity. Listen in for a fresh perspective on how you can improve your team’s overall productivity, meet industry standards and criteria, and use your guest data to boost team confidence.
In this episode of Hotel Moment, Karen Stephens interviews JC Thompson, the Founder and CEO of Pursuance.
 
Together, they discuss: 



JC is an expert in scaling businesses, having led operations strategy for three separate organizations which doubled revenue in a single year. He currently serves as the Founder and CEO of Pursuance, where he and his team uncover the potential of individuals and organizations. They design and implement guest journeys, lead revenue optimization initiatives, and coach leaders of the world’s best operators in the luxury services & goods industries.

If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts, Spotify, and Google Podcasts, instructions on how to do this are here.

Connect with JC Thompson here:

Connect with Karen here:


Hotel Moment Podcast is handcrafted by our friends over at: fame.so 

Previous guests incude: Lori Kiel of The Kessler Collection, Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Caryl Helsel CEOI of Dragonfly Strategists, Jason Pirock of Springboard Hospitality and many more.

Check out the three most downloaded episodes: