This summer may give rise to the concept of ‘revenge travel' after months of being confined to our homes. Hotels properties and staff are bracing for the surge.
This week, Nicholas Gandossi, a Hospitality Advisor at Onni Group and former General Manager at OPUS Hotel joins us on the Hotel Moment podcast.
Nicholas believes that the key to creating confidence in guests as they return stems from establishing a strong company culture. How do we establish that culture?
Listen in to his hot tips to include in day-to-day staffing activities.